30-day lock-in period | Laka's Help Centre
30-day lock-in period
May 29, 2026
Why do we have this policy?
Whenever you increase your cover level, a 30-day lock-in period will apply, with a few exceptions.
When the lock-in period applies:
- Switching from Core to Complete
- Activating the Race & Worldwide Travel add-on
- Reactivating a paused or cancelled policy
- Starting a new policy
When the lock-in period does not apply:
- Upgrading or editing your gear
- Activating the Health & Recovery add-on
- Moving to a more expensive postcode
During the lock-in period, you can't schedule, cancel or pause your policy. Please make any necessary adjustments before this period starts.
New customers may cancel within 14 days under the cooling-off policy.